Privacy Policy

Privacy Policy

Introduction

Welcome to https://composite-material-repair.collision-talk.com! We are committed to protecting your privacy and ensuring the security of your personal data. This comprehensive Privacy Policy explains our practices regarding the collection, handling, and protection of information when you interact with our website, applications, services, and products. By using our platform, you consent to the policies outlined here, in compliance with various international privacy laws and regulations.

Scope

This policy covers all aspects of our online presence, including but not limited to:

Please note that this policy does not extend to third-party websites, apps, or services linked from our platform. These entities have their own privacy policies, and we encourage you to review them before providing any personal information.

Processing Activities

This Privacy Policy is relevant when:

  • You use our applications and services as an authorized user, whether through a registered account or temporary access.
  • You visit our website, including browsing, searching, or interacting with various features.
  • You subscribe to receive communications from us, such as newsletters, emails, phone calls, or text messages (SMS).

Personal Data Collection

We collect various types of personal data, which can include:

  • Account Information: Details related to your user account creation and management, including usernames, passwords, and profile settings.
  • Payment Information: Data necessary for processing payments, such as credit/debit card numbers, expiration dates, and billing addresses.
  • Financial Information: Transaction records, banking details (if stored), and financial history relevant to our services.
  • Purchase Information: Items you’ve purchased, order details, and product preferences.
  • Mobile Device Identifiers: Unique identifiers from your mobile device, such as IP addresses, device IDs, and location data.
  • Location Data: Information about your physical location when using our location-based services.
  • Feedback: Comments, reviews, or ratings you provide to improve our products and services.
  • Social Media Information: Data obtained from social media platforms when you interact with us through these channels.
  • Product Information: Details about products you’ve shown interest in or purchased, including product specifications and usage patterns.

We collect this data through multiple channels: user input forms, online interactions, browsing activities, and automated technologies like cookies and tracking pixels. Additionally, we may receive personal data from third parties, such as service providers or partners, who operate on our behalf.

Cookies

We use cookies to enhance your experience and provide valuable insights for improvement. Cookies are small text files stored on your device that serve various purposes:

  • Strictly Necessary Cookies: These ensure basic functions of our website, like enabling you to navigate through pages.
  • Preference Cookies: Remembering your preferences, such as language or display settings.
  • Analytics Cookies: Tracking and analyzing user behavior to improve the performance and functionality of our platform.

Users can manage their cookie choices through our Cookie Manager, allowing them to control which types of cookies are set on their device.

Retention and Deletion

The duration for which we retain personal data is determined by several factors:

  • Legal obligations: We may need to keep certain data for legal reasons, such as tax or regulatory compliance.
  • Business needs: Data retention periods are based on our legitimate business interests in maintaining records, providing customer support, and enhancing services.

Once the purposes for data collection and processing have been fulfilled, we will delete or anonymize the personal data. This process ensures that your information is not retained longer than necessary.

Security Measures

We take robust security measures to protect your personal data from unauthorized access, use, disclosure, or modification:

  • Encryption: We employ encryption protocols for data at rest and in transit to safeguard sensitive information.
  • Secure Third-Party Processing: We engage trusted third-party service providers who adhere to strict security standards to process data on our behalf.
  • Access Controls: Our systems have access controls to ensure that only authorized personnel can access personal data.

Children’s Privacy

Our services are not directed towards individuals under 18 years of age, and we do not knowingly collect or solicit personal information from children. If you believe we have collected such information by mistake, please contact us, and we will take immediate steps to rectify the issue.

Your Rights

Depending on your location, you may have specific rights regarding your personal data, including:

  • Access: The right to request access to the personal data we hold about you.
  • Rectification: Asking us to correct or update inaccurate or incomplete personal data.
  • Erasure (Right to be Forgotten): Requesting the deletion of your personal data where there is no valid reason for its retention.
  • Restriction: Limiting our processing of your personal data under certain circumstances.
  • Portability: Obtaining a copy of your personal data in a structured, commonly used format and transferring it to another controller.
  • Objection: Objecting to the processing of your personal data for specific purposes.
  • Non-Discrimination: The right to be free from discriminatory practices based on certain personal characteristics.
  • Appeals/Complaints: Filing complaints with supervisory authorities and seeking legal remedies in case of data privacy breaches.

To exercise any of these rights, please contact our Data Protection Officer using the details provided below. We will respond to your requests promptly and in accordance with applicable laws.

Changes to Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any modifications will be posted on this page, and we encourage you to review it periodically. We will notify users of significant changes through email notifications or by posting a prominent notice on our website.

Contact Information

For any questions related to this Privacy Policy, your data, or our practices:

We are committed to addressing your concerns and ensuring a transparent and secure user experience.